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Homeowner Reviews

What Hill Country homeowners say.

Reviews from the families whose pools we built in New Braunfels, Boerne, San Antonio and across the Texas Hill Country. Each one is published on our Google Business Profile and quoted here word for word.

5.0 ★★★★★
Average of 20 Google reviews
Google Guaranteed · BBB accredited · PebbleTec Elite builder
Read them on Google
★★★★★/Newks Ranch, New Braunfels TX/New pool construction

“A higher-quality pool for about the same investment.”

I can’t say enough good things about my experience with J. Oliver Pools. From beginning to end, they were wonderful to work with. They communicated with me throughout the entire process, never left me wondering what was going on, and genuinely made me feel like family rather than just another customer.

Before choosing a pool builder, I received quotes from three different companies, including two that were much larger than J. Oliver Pools. The pricing was fairly comparable across all three, but J. Oliver stood out in every other way. I felt their design was the best, and when I compared the materials and equipment included in each quote, I also felt I was getting a higher-quality pool and a more sophisticated pool control system for about the same investment.

What really set them apart, though, was the way they treated me. Building a pool is a big project, and having a company that is responsive, dependable, and makes you feel like they truly care makes such a difference.

If I ever moved and decided to build another pool, J. Oliver Pools would be my first call. I have already recommended Shan, Josh, and the J. Oliver team to others, and I’ll continue to do so without hesitation.

Shauna Mooney/Google review/September 2026

More on how we quote and spec a build: how to compare pool builders and pools we build in New Braunfels.

★★★★★/Texas Hill Country/Pool repair call

“We ended up not needing a repair at this time.”

Called and they came out the same week. Other companies gave us a date over a week out. Owner came out on time which was also a plus no waiting around or racing to get home cause he was early.

We called about a bleed through on our pool wall. Instead of selling us on a repair immediately. He spent time cleaning it and explaing to us what our options were. Really informative and honest. Quite the difference from other pool companies we have dealt with in past. We ended up not needing a repair at this time. In the future though we will definitely be using J. Oliver pools. He was honest about the price and what will be needed in future instead of just band aid fixing it and taking our money. Thank you so much, you have 2 loyal customers in the future.

Russ Hayes/Google review/August 2026

What we look for on a service call: pool crack & leak repair.

★★★★★/Texas Hill Country/Workmanship

“The workmanship from all of their subcontractors was top notch.”

From start to finish is was a pleasure working with J Oliver! I was delighted that they were informative and responsive to my needs and my wife's requests. The workmanship from all of their subcontractors was top notch. I am sure to make my strongest recommendation for any pool work to friends and neighbors. They have me as a life long customer!

George Malick/Google review/July 2026

Who actually builds your pool: our crews and how we work.

★★★★★/Texas Hill Country/Pool renovation

“An existing pool in extreme disrepair, and we were at a loss.”

I would highly recommend J. Oliver Custom Pools and Design. We have an existing pool that was in extreme disrepair, and we were at a loss as to how to move forward. Josh and Shan came out and offered multiple options, sound advice and stayed with the project until the end. The project came out much better than we could have imagined thanks to their expertise and professionalism. Working with Josh and Shan has been an extreme pleasure.

Debbie Fuqua/Google review/June 2026

What this kind of rescue involves: pool renovation and resurfacing & replaster.

★★★★★/Texas Hill Country/Warranty response

“Very quick to come out and address the issue.”

I really recommend J Oliver Pools, they were very professional and communicative. We had an issue with our pool tile and they were very quick to come out and address the issue.

Kurtis Moore/Google review/May 2026

What happens after handover: our written workmanship warranty.

★★★★★/New Braunfels TX/New pool construction

“This is my third pool, and by far the best experience.”

Josh and Shan truly went above and beyond to bring my dream pool to life. Their honest, consistent communication throughout the entire process made all the difference. This is my third pool, and by far this was the best experience I’ve had.

Stacie Poorman/Google review/February 2026

Meet the builders she worked with: Josh and Shan.

★★★★★/Veramendi, New Braunfels TX/Pool, spa & outdoor living

“It feels like a private resort.”

Being completely new to Texas, we were nervous about finding a pool builder we could actually trust. Thankfully, J. Oliver Pools exceeded all our expectations! The craftsmanship is beautiful, and we absolutely love our backyard—it feels like a private resort.

J. Howell/Google review

See the build behind this review: Veramendi resort-style pool & spa case study.

★★★★★/Texas Hill Country/New pool, two years on

“What you see is what your blessing will be.”

Giddy Up!!! Cannot thank J.Oliver and team for the turning our dream into a daily reality and joy we share with family and friends. I hate to single out people, but the entire family and landscaping crew was phenomenal to work with. Our first build, during a very difficult time of loss, and they took the time to ease our anxieties, console when needed, while still carefully guiding us to make wise color/texture/tile decisions (important ;-)) and even turned a spur-of-the-moment add on “good idea fairy” idea into even more enjoyment. The graphic designs will not lie. What you see is what your blessing will be when all you see is dirt and mulch in our case. I’ve recommended J.Oliver to everyone we know. Don’t be overly concerned with pricing. They will get you well within a fair, affordable, and more importantly reasonable decision making space that you’ll sleep better after all is said and done. Apologies for being verbose but this company and team are worth the effort and it’s important you’ve aware that some good people still exist. And here’s the kicker - they care about when the dust settles and you’re off on your own. Priceless!! I still call them for wise counsel on a full range of topics. Two + years in and the pool still glistens brightly like the day its was finished. Give ‘em a call - you won’t be disappointed. Oh and you’re welcome ;-) Be Blessed! And prepare your home for enjoyable summers and lasting memories.

Sean J. Rice/Google review/December 2025

How a first build actually runs: new pool construction and what we cover after the dust settles.

★★★★★/Texas Hill Country/Family pool

“The pool of our dreams.”

Shan & Josh built our family the pool of our dreams!! We’ve had nothing but compliments, great times & amazing memories so far!! Thank you-10 stars!!

Tracy Fay/Google review/2025

See more finished backyards in the gallery.

★★★★★/Texas Hill Country/Pool & outdoor living

“ANY contractor can build you a pool, Shan and Josh will work with you to build your dream.”

To create your dream outdoor living space, to get it done RIGHT, with the RIGHT contractor, for a FAIR price?

To develop the right design, be thrilled with the deliverable and feel treated fairly on the price, I can only give J Oliver Pools (Shan and Josh) 5 STARS cuz 6 STARS are not available.

In todays world, finding a contractor who demonstrates honesty, integrity and transparency, has significant experience, is friendly, asks thoughtful questions, actively listens, shares best practices, suggests creative ideas, is available, is responsive, routinely communicates, keeps you informed throughout the process, and has pricing that is fair.

Working with a contractor who does what he says, in the timeframe he says, delivers a great product for the fair price he quoted ............ what?!?!

Building your dream takes working with the right people. ANY contractor can build you a pool, Shan and Josh will work with you to build your dream.

J Oliver Pools and Design may not be the oldest, biggest, or most well known, YET, if you hire Shan and Josh to build your dream, they will make your dream come true.

Mary Borchardt/Google review/2025

Designing the whole backyard: outdoor living and how we price a build.

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About These Reviews

Verbatim, and verifiable.

Where do these reviews come from?+

Every review on this page is published on our Google Business Profile by the homeowner who wrote it. We quote them verbatim and link to the profile so you can read all of them, unedited, at the source.

How is J. Oliver Pools rated?+

5.0 stars across 20 Google reviews, plus Google Guaranteed status and BBB accreditation. More on the company and the two people behind it on our About page.

Can I see the pool a review is about?+

Some of them. Where we have published a case study for the build, the review links to it — for example the Veramendi resort-style pool and spa. The rest of our work is in the gallery and project library.

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